At Ines Pads, we want you to feel confident in your purchase. This Return and Refund Policy explains the conditions under which returns and refunds may be accepted.
Returns
We currently do not accept returns once an order has been delivered, except in the case of defective, damaged, or incorrect items. To be eligible, you must notify us within 7 days of receiving your order by contacting our support team with your order details and a description of the issue.
Refunds
Refunds are only provided if the delivered item is defective, damaged, or incorrect. Approved refunds will be processed after reviewing your request and may take up to 7–14 business days to be completed. Refunds are issued through the original method of payment, which in our case is cash-on-delivery. If approved, arrangements will be made to return the paid amount.
Exchanges
We do not offer product exchanges. If you received a defective or incorrect item, you may request a refund and place a new order.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return or refund. This will be clearly mentioned on the product page where applicable.
How to Request a Refund
To request a refund, please contact us at [your email here] with the subject line “Refund Request.” Include your order number, contact details, and a description of the issue. Supporting photos may be requested to help us process your request quickly.
Contact Us
If you have any questions regarding this policy or need assistance with a return or refund, you can reach us at [email protected].